Overview
Boutique Heritage House Detroit (“Heritage House,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, retain, and disclose personal information when you visit heritagehousedetroit.com, contact us, join an event or guest list, request information, make or inquire about a reservation, communicate with us by text message, or otherwise interact with our services. By using our website or providing personal information, you acknowledge the practices described in this Privacy Policy. If a separate reservation agreement, event agreement, or platform policy applies to a transaction, that agreement or policy may provide additional privacy information.
Information we collect
- Contact information, such as your name, email address, mailing address, and telephone number.
- Information you choose to provide through social media, third-party booking services, referral sources, or other authorized channels.
- Reservation and guest-service information, such as requested dates, party size, preferences, accessibility requests, arrival details, and messages about your stay.
- Event and inquiry information, such as RSVP details, open-house interest, concierge requests, and the content of communications you send to us.
- Transaction information, such as purchase or reservation status and limited payment-related details. Full payment-card information may be handled directly by payment or booking providers rather than stored by us.
- Communications information, including emails, chat messages, call records, text-message content, opt-in records, opt-out requests, and support history.
- Device and usage information, such as IP address, browser type, device identifiers, referring pages, pages viewed, dates and times of visits, and cookie or similar technology data.
- Information you choose to provide through social media, third-party booking services, referral sources, or other authorized channels.
Please do not send government identification numbers, payment-card details, medical information, or other highly sensitive information through an unsecured website form or text message unless we specifically provide a secure method for doing so.
How we use information
- Respond to inquiries and provide requested information.
- Send confirmations, reminders, arrival information, service updates, and other requested operational communications.
- Process reservation requests, coordinate stays, provide concierge and guest support, and manage event RSVPs.
- Send marketing communications only when permitted and, for text messages, only under a separately documented consent where required.
- Operate, personalize, secure, troubleshoot, and improve our website and services.
- Maintain records of consent, preferences, transactions, communications, and compliance activities.
- Prevent fraud, protect guests and the property, enforce agreements, and comply with legal obligations.
How we disclose information
We may disclose personal information to service providers that perform functions for us, including website hosting, customer relationship management, communications, booking support, payment processing, analytics, cybersecurity, professional advice, and customer service. These providers may use the information only to perform services for us or as otherwise permitted by law.
We may also disclose information when you direct or authorize us to do so, when needed to complete a reservation or requested concierge arrangement, or when required to comply with law, protect safety, prevent fraud, or enforce our rights.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging privacy
If you choose to receive text messages, we use your telephone number, consent record, and messaging history to provide the communications described at the point of opt-in. Consent to receive text messages is optional and is not a condition of making a purchase or submitting a non-SMS inquiry. Message frequency varies. Message and data rates may apply.
You may reply STOP to opt out or HELP for assistance. We retain opt-in and opt-out records as needed to honor your choices and demonstrate compliance. For additional text-message terms, review our Terms of Service.
Cookies and similar technologies
We and our website service providers may use cookies, pixels, logs, and similar technologies to operate the website, remember preferences, understand usage, measure performance, and improve services. You may be able to manage cookies through your browser or device settings. Disabling some cookies may affect website functionality.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and consent records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and safety obligations. Retention periods vary based on the type of information and the reason it was collected.
Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.
Your choices and privacy rights
You may unsubscribe from marketing emails by using the unsubscribe link in the message. You may opt out of text messages by replying STOP. Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, or deletion of personal information, or to limit certain processing. To submit a request, contact us using the information above. We may verify your identity before completing a request.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. A parent or guardian who believes a child has provided information may contact us to request review or deletion.
Third-party services, updates, and contact
Our website may link to booking, payment, map, social media, or other third-party services, whose privacy practices are governed by their own policies. We may update this Privacy Policy by posting a revised version and effective date. Questions or privacy requests may be submitted using the verified business contact information shown at the beginning of this policy.